Arlington, TX – February 14, 2025 – Park Place Pediatric Dentistry announced today that it is notifying individuals whose information was involved in a recent mobile device theft incident.
On December 11, 2024, Park Place Pediatric Dentistry learned that a laptop of a team member had been stolen from her vehicle. Immediately upon learning the incident, Park Place Pediatric Dentistry quickly engaged third-party cybersecurity experts to assess, contain, and remediate the incident. Law enforcement was also notified.
An investigation into the scope of the incident was launched to determine what, if any, information was stored on the laptop. The investigation determined that certain patients’ information was stored on the device that could be exposed to an unauthorized party, including the following categories of information: name, patient account number, date of birth, date of service, medical treatment records, and financial information related to treatment.
To date Park Place Pediatric Dentistry has received no indication that the laptop has been powered on or connected to a network. Once the laptop does, if ever, connect to a network, it will receive an automatic system wipe command. While the investigation did not find any instances of fraud or identity theft that have occurred because of this incident, out of an abundance of caution, Park Place Pediatric Dentistry is notifying individuals whose personal information was involved and providing resources they can use to help protect their information. Park Place Pediatric Dentistry is offering complimentary credit monitoring and identity theft protection services through IDX. Park Place Pediatric Dentistry also recommends that individuals review any statements they receive from their health care providers or health insurers. If individuals see any medical services that they did not receive, please call the provider or insurer immediately.
Park Place Pediatric Dentistry takes its responsibility to safeguard personal information seriously and regrets any concern this incident may have caused. As part of Park Place Pediatric Dentistry’s ongoing commitment to the security of information, the organization has reeducated the team member, reemphasized to the workforce the safe storage of mobile electronic devices, and redoubled its already dedicated effort to encrypt all mobile electronic devices that may contain patient information to help reduce the likelihood of a similar event in the future.
Individuals with questions may contact the dedicated IDX call center at 833-903-3648 from 6:00 am to 6:00 pm (PST), Monday through Friday, if any current or former patients have questions.
Park Place Pediatric Dentistry sincerely regrets any inconvenience or concern that this matter may cause and remains dedicated to ensuring the privacy and security of all information in its control.